8x8
UCaaS & Contact Center
Integrated cloud communications, collaboration, and contact center solutions for enterprises.
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Product Overview
8x8 Work & Contact Center
Cloud-based unified communications (UCaaS) and contact center (CCaaS) platform that combines voice, video, chat, contact center, and CPaaS capabilities on a single platform. Enables omnichannel customer engagement with AI-powered routing, analytics, and workforce management while providing enterprise-wide collaboration tools for internal teams.
Unique Value Proposition
Only platform offering unified UCaaS and CCaaS from a single vendor with platform-wide financially backed SLA. Organizations using integrated solution report nearly 100% revenue improvement, 14% cost decrease, 57% customer experience improvement, and 37% agent efficiency improvement compared to point solutions.
Categories
Target Market
Industries
Company Size
10 - 10000 employees
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Pricing Information
Pricing Model
per_user
Price Range
$24 - $140/user/month
30-day trial period
Typical Contract Length
12 months
Key Features
Integrations
Security Features
Security & Compliance
Implementation & Support
Implementation Time
5 weeks (30 days)
Deployment Options
Support Hours
24/7