Aircall

Aircall

Verified

Cloud Phone System

Cloud-based call center software designed for customer support and sales teams.

500-1,000 employees
New York, NY
Founded 2014
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Product Overview

Aircall

Cloud-based intelligent customer communications platform designed for sales and support teams with AI-powered voice agents, real-time conversation intelligence, and seamless CRM integrations. Aircall provides professional call center capabilities with modern UI, comprehensive analytics, and omnichannel support including voice, SMS, MMS, and WhatsApp messaging.

Unique Value Proposition

Only cloud phone system built specifically for sales and support teams with AI Voice Agent that handles inbound calls 24/7 with 94% accuracy and sub-800ms response times. Combines native AI conversation intelligence, 100+ CRM integrations, and enterprise reliability (99.95% uptime) in an intuitive interface that requires no hardware or complex setup.

Categories

Call Center Software
VoIP
Business Phone System
Contact Center
Customer Communication
Sales Enablement
Customer Support

Target Market

Industries

Technology & SaaS
E-commerce & Retail
Healthcare
Real Estate
Professional Services
Staffing & Recruiting
Financial Services

Company Size

10 - 1000 employees

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Pricing Information

Pricing Model

per_user

Price Range

$30 - $70/user/month

Free Trial Available

7-day trial period

Typical Contract Length

12 months

Key Features

AI Voice Agent (24/7 Call Handling)
AI Assist (Real-Time Conversation Intelligence)
WhatsApp Messaging Integration
Interactive Voice Response (IVR)
Call Recording (Unlimited)
Power Dialer for Sales
Click-to-Dial
Call Queuing & Routing
Smart Call Routing
Call Monitoring & Whispering
Warm Transfers
Voicemail Drop
SMS & MMS Support
Team Collaboration Tools
Real-Time Analytics & Dashboards
Call Sentiment Analysis
Live Call Feed
Agent Performance Metrics
Call Tagging & Notes
Mobile & Desktop Apps

Integrations

Salesforce
HubSpot
Zendesk
Intercom
Pipedrive
Microsoft Dynamics 365
Slack
Microsoft Teams
Google Workspace
Shopify
Gorgias
Front
Help Scout
Freshdesk
Monday.com
Asana
Trello
Zapier
ActiveCampaign
Copper CRM
API Available
View Docs

Security Features

TLS 1.2 Encryption
AES 256 Encryption at Rest
Data Encryption in Transit
Single Sign-On (SSO)
Two-Factor Authentication (2FA)
Role-Based Access Control
IP Whitelisting
Call Recording Storage Security
GDPR Compliance Controls
AWS Infrastructure Security
99.95% Uptime SLA
Redundant Voice Carriers

Security & Compliance

SOC 2 Type II
GDPR
ISO 27001 (AWS Infrastructure)
PCI DSS (AWS Infrastructure)
FedRAMP (AWS Infrastructure)

Implementation & Support

Implementation Time

1 weeks (1 days)

Deployment Options

Cloud

Support Hours

24/5 (EMEA, APAC, NA)

Implementation Support Included
Training Resources Available