Avaya

Avaya

Verified

UCaaS & Contact Center

Enterprise communication solutions with cloud-based unified communications and contact center.

5,000-10,000 employees
Durham, NC
Founded 2000
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Product Overview

Avaya Cloud Office

Comprehensive cloud phone system powered by RingCentral technology, offering unified communications, team collaboration, and video conferencing. Designed for businesses of all sizes seeking reliable, feature-rich cloud communications.

Unique Value Proposition

All-in-one cloud communications platform combining Avaya's enterprise expertise with RingCentral's cloud technology. Offers unlimited calling, integrated team messaging, and HD video meetings with AI-powered features for transcription and summaries.

Categories

UCaaS
Cloud Communications
VoIP
Video Conferencing
Team Collaboration

Target Market

Industries

Healthcare
Education
Financial Services
Retail
Technology
Professional Services

Company Size

10 - 10000 employees

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Pricing Information

Pricing Model

per_user

Price Range

$20 - $35/user/month

Free Trial Available

15-day trial period

Typical Contract Length

12 months

Key Features

Unlimited domestic calling (US/Canada)
Business SMS and MMS
HD video meetings (100-200 participants)
Team messaging and file sharing
Interactive Voice Response (IVR)
Auto-attendant and call routing
Voicemail transcription
Call recording (on-demand or automatic)
Real-time analytics and QoS reporting
Mobile and desktop apps
Screen sharing and recording
Virtual backgrounds
AI-powered transcription and summaries
Toll-free numbers and vanity numbers
Hot desking support

Integrations

Microsoft 365
Google Workspace
Salesforce
Slack
Microsoft Teams
Zendesk
ServiceNow
Canvas
Blackboard
API Available
View Docs

Security Features

End-to-end encryption
Single Sign-On (SSO)
Multi-factor authentication
Role-based access control
HIPAA compliant infrastructure
99.999% uptime guarantee
Real-time monitoring

Security & Compliance

HIPAA
GDPR
SOC 2

Implementation & Support

Implementation Time

1 weeks (7 days)

Deployment Options

Cloud

Support Hours

24/7

Implementation Support Included
Training Resources Available