Bandwidth

Bandwidth

Verified

Communications Platform (CPaaS)

Enterprise communications platform providing voice, messaging, and emergency services APIs.

500-1,000 employees
Raleigh, NC
Founded 1999
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Product Overview

Bandwidth Communications Cloud

Cloud-based communications platform that provides programmable voice, messaging, and emergency services APIs for enterprises and developers. Bandwidth operates on its own tier-1 global network, offering direct-to-carrier connectivity with ownership and operation of its communications infrastructure to deliver high-quality, low-latency voice calls and SMS/MMS messaging at scale.

Unique Value Proposition

Only major CPaaS provider that owns and operates its own tier-1 network infrastructure, eliminating intermediaries and providing superior call quality, lower latency, transparent pricing, and 30% cost savings compared to competitors. Offers 6-second billing increments rather than standard 1-minute billing, ensuring customers only pay for actual usage.

Categories

Communications APIs
CPaaS
Voice Services
Messaging
Emergency Services
Programmable Communications

Target Market

Industries

Healthcare
Financial Services
Retail & Ecommerce
Technology
Telecommunications
Hospitality & Tourism
On-Demand Services
Customer Engagement Platforms

Company Size

1 - 50000 employees

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Pricing Information

Pricing Model

usage_based

Free Trial Available

Key Features

Programmable Voice API (BXML)
SMS and MMS Messaging APIs
10DLC Messaging
Toll-Free Voice and SMS
Emergency Services (E911) API
SIP Trunking
Phone Number Management
Number Porting
WebSocket Media Streaming for AI Integration
OpenAI Realtime API Support
International Voice and Messaging (65+ countries)
Real-time Call Control
Voice Recording
DTMF Detection
Conference Calling
Call Transfer and Forwarding
IVR (Interactive Voice Response)
Text-to-Speech
Voice Analytics
Message Delivery Reports

Integrations

Microsoft Teams
Zoom
RingCentral
Salesforce
Zendesk
ServiceNow
OpenAI
Google Dialogflow
Cognigy
AWS
Microsoft Azure
Google Cloud Platform
Twilio (portability)
Stripe
Shopify
API Available
View Docs

Security Features

HIPAA Compliance
CCPA Compliance
SOC 2 Type II
Data Encryption in Transit (TLS/SSL)
Data Encryption at Rest
Secure SIP Trunking
Role-Based Access Control
Two-Factor Authentication (2FA)
IP Whitelisting
Audit Logs
Emergency Call Routing Certification
Network Security Monitoring

Security & Compliance

HIPAA
CCPA
SOC 2 Type II
GDPR
STIR/SHAKEN

Implementation & Support

Implementation Time

5 weeks (30 days)

Deployment Options

Cloud

Support Hours

24/7

Implementation Support Included
Training Resources Available