CloudTalk

Verified

Call Center Software

Cloud-based call center software with built-in CRM integrations and call analytics.

100-500 employees

Bratislava, Slovakia

Founded 2018

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Product Overview

CloudTalk

Cloud-based call center and business VoIP software that provides AI-powered communication solutions for sales and customer service teams. Offers voice, SMS, and workflow automation with over 100 integrations to help teams handle high-volume calling efficiently.

Unique Value Proposition

AI-powered call center solution with advanced dialers, sentiment analysis, and conversation intelligence. Awarded G2's Top 50 Best Customer Service Software 2024, offering global reach in 160+ countries with seamless CRM integrations and 24/7 AI voice agents.

Target Market

Industries

E-commerce

SaaS

Customer Service

Sales

Healthcare

Financial Services

Real Estate

Travel & Hospitality

Company Size

10 - 500 employees

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Pricing Information

Pricing Model

per_user

Price Range

$19 - $69/user/month

Free Trial Available

14-day trial period

Typical Contract Length

12 months

Key Features

Unlimited Inbound/Outbound Calling

Power Dialer

Smart Dialer

Preview Dialer

AI Voice Agents (CeTe)

Sentiment Analysis

Topic Extraction

Call Recording and Transcription

IVR (Interactive Voice Response)

Skill-Based Routing

Smart Condition-Based Routing

Call Queuing and Callback

SMS/MMS Messaging

WhatsApp Integration

Real-Time Analytics

Wallboards and Live Monitoring

Call Tagging and Comments

Click-to-Call

Voicemail Drop

Workflow Automation

Integrations

Salesforce

HubSpot

Pipedrive

Zendesk

Intercom

Zoho CRM

Microsoft Teams

Slack

Monday.com

Freshdesk

LiveAgent

Shopify

WooCommerce

Help Scout

Front

Gong

Aircall

100+ total integrations

Open API

Zapier

API Available

View Docs

Security Features

SOC 2 Type II Compliant

GDPR Compliant

HIPAA Compliant

Data Encryption

Single Sign-On (SSO)

Role-Based Access Control

Anti-Spam Number Protection

Secure Data Centers

Regular Security Audits

Security & Compliance

SOC 2 Type II

GDPR

HIPAA

ISO 27001

Implementation & Support

Implementation Time

1 weeks (1 days)

Deployment Options

Cloud

Support Hours

24/7

Implementation Support Included

Training Resources Available