Crisp

Crisp

Verified

Customer Messaging

All-in-one business messaging platform with live chat, chatbot, and CRM features.

10-50 employees
Nantes, France
Founded 2015
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Product Overview

Crisp

Crisp is a multichannel customer messaging platform designed for startups and SMBs to improve customer engagement and support. It centralizes live chat, email, and messaging apps from a single dashboard, streamlining real-time support and automating responses.

Unique Value Proposition

Crisp combines live chat and AI automation in a single platform with flat-rate pricing per workspace, offering omnichannel support across channels with strong collaboration tools and an affordable entry point for SMBs and startups.

Categories

Live Chat
Customer Service
Help Desk
Marketing Automation
Chatbot

Target Market

Industries

E-commerce
Retail
SaaS
Technology
Marketing Agencies
Education
Healthcare

Company Size

1 - 1000 employees

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Pricing Information

Pricing Model

flat_rate

Free Trial Available

14-day trial period

Typical Contract Length

12 months

Key Features

Omnichannel inbox
Live chat widget
AI-powered chatbot
Shared inbox for team collaboration
Knowledge base
Email management
WhatsApp Business integration
Facebook Messenger integration
Instagram Direct integration
Workflow automation builder
MagicMap visitor tracking
Co-browsing
Video calls
Real-time translation
Ticketing system
Customer data management
Canned responses
Chat triggers and targeting
Analytics and reporting
Mobile apps for iOS and Android

Integrations

Slack
WordPress
Shopify
WhatsApp
Facebook Messenger
Instagram
Telegram
Twitter
Email
Zapier
HubSpot
Freshdesk
Salesforce
Mailjet
Stripe
PayPal
Google Analytics
Magento
WooCommerce
BigCommerce
API Available
View Docs

Security Features

GDPR compliant
SSL/TLS encryption
Data encryption at rest
Two-factor authentication (2FA)
Role-based access control
IP restrictions
Regular backups
AWS infrastructure security
Privacy by design

Security & Compliance

GDPR
CCPA
SOC 2 (in progress)

Implementation & Support

Implementation Time

1 weeks (1 days)

Deployment Options

Cloud

Support Hours

24/7

Implementation Support Included
Training Resources Available