Dialpad

Dialpad

Verified

AI-Powered UCaaS

AI-powered cloud communications platform with voice intelligence and real-time transcription.

500-1,000 employees
San Francisco, CA
Founded 2011
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Product Overview

Dialpad

AI-powered unified communications platform that provides voice, video, messaging, and contact center capabilities in one application. Dialpad offers cloud-based business phone service with built-in AI for real-time transcription, coaching, and customer intelligence, designed to improve communication and collaboration for distributed teams.

Unique Value Proposition

Only true unified communications platform with built-in Voice Intelligence (Vi) that transcribes calls in real time, provides live coaching, and delivers actionable insights from every conversation. Dialpad combines calling, messaging, video, and contact center on a single AI-native platform with no separate apps or integrations required.

Categories

VoIP
Unified Communications
Contact Center
Business Phone
Video Conferencing
Team Messaging

Target Market

Industries

Technology & Software
Professional Services
Healthcare
Retail
Financial Services
Real Estate
Education
E-commerce
Customer Support

Company Size

10 - 5000 employees

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Pricing Information

Pricing Model

per_user

Price Range

$15 - $35/user/month

Free Trial Available

14-day trial period

Typical Contract Length

12 months

Key Features

Cloud VoIP Phone System
HD Voice & Video Calls
Business SMS/MMS Messaging
Team Messaging & Collaboration
Video Conferencing (up to 150 participants)
AI Call Transcription (Real-Time)
AI Voice Intelligence (Vi)
Visual Voicemail
Call Recording (Unlimited)
Call Routing & Forwarding
Auto Attendant & IVR
Ring Groups
Call Queuing
Screen Sharing
Mobile & Desktop Apps
CRM Integrations
Analytics & Reporting
Customizable Caller ID
Call Analytics
Local & International Numbers

Integrations

Salesforce
Zendesk
HubSpot
Microsoft Teams
Google Workspace
Microsoft 365
Slack
Zoho CRM
ServiceNow
Front
Microsoft Dynamics
Okta
Azure AD
API Available
View Docs

Security Features

SOC 2 Type II Compliant
HIPAA Compliant
Data Encryption in Transit (TLS 1.2)
Data Encryption at Rest
Single Sign-On (SSO)
Two-Factor Authentication (2FA)
Role-Based Access Control
Audit Logs
PII Protection
GDPR Compliant
CCPA Compliant
Immutable Call Logs

Security & Compliance

SOC 2 Type II
HIPAA
GDPR
CCPA
PCI DSS

Implementation & Support

Implementation Time

1 weeks (1 days)

Deployment Options

Cloud

Support Hours

24/7

Implementation Support Included
Training Resources Available