Document360

Document360

Verified

Knowledge Base Software

SaaS knowledge base platform for creating self-service documentation and technical knowledge bases.

50-200 employees
Chennai, India
Founded 2017
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Product Overview

Document360

Document360 is an AI-powered knowledge base platform for building and managing documentation, both for customers and internal teams. It enables organizations to create self-service help centers, API documentation, and internal SOPs with advanced search and analytics capabilities.

Unique Value Proposition

Document360 offers a comprehensive documentation suite with AI-powered search and content generation, supporting both public and private knowledge bases. Its Eddy AI assistant provides contextual help while advanced analytics help identify content gaps and optimize documentation.

Categories

Knowledge Base
Documentation
Help Center
API Documentation

Target Market

Industries

SaaS
Technology
Healthcare
Finance
E-commerce
Education

Company Size

50 - 500 employees

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Pricing Information

Pricing Model

tiered

Free Trial Available

14-day trial period

Typical Contract Length

12 months

Key Features

AI-powered search (Eddy)
Markdown and WYSIWYG editors
Version control and rollback
Category management
Custom branding and domain
Advanced analytics and reporting
Content approval workflows
API documentation tools
Multi-language support
SEO optimization tools
Full-text search with OCR
Article templates
Feedback and ratings
Content migration tools
Team collaboration features

Integrations

Zendesk
Freshdesk
Intercom
Slack
Microsoft Teams
Google Analytics
Heap Analytics
Salesforce
HubSpot
Jira
GitHub
Zapier
Microsoft Office 365
Crowdin
Google Workspace
API Available
View Docs

Security Features

SSL encryption
256-bit AES encryption at rest
Role-based access control
Single Sign-On (SSO)
IP restrictions
Two-factor authentication
Audit logs
GDPR compliant infrastructure

Security & Compliance

SOC 2 Type II
ISO 27001
GDPR
HIPAA

Implementation & Support

Implementation Time

1 weeks (7 days)

Deployment Options

Cloud

Support Hours

24/5

Implementation Support Included
Training Resources Available