Five9

Five9

Verified

Contact Center (CCaaS)

Cloud-based contact center platform delivering AI-powered customer experience (CX) solutions with omnichannel engagement, workforce management, and intelligent automation designed to handle voice, digital channels, and AI agents for seamless customer interactions at enterprise scale.

1,000-5,000 employees
San Ramon, CA
Founded 2001
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Product Overview

Five9 Intelligent Cloud Contact Center

Cloud-based contact center platform delivering AI-powered customer experience (CX) solutions with omnichannel engagement, workforce management, and intelligent automation designed to handle voice, digital channels, and AI agents for seamless customer interactions at enterprise scale.

Unique Value Proposition

Industry-leading 99.999% uptime cloud contact center platform with integrated AI-powered automation (Five9 Genius AI), delivering agentic CX that combines human agents and AI agents with comprehensive omnichannel routing, predictive dialing, and real-time analytics for enterprise scalability.

Categories

Contact Center
CCaaS
Cloud Contact Center
Customer Service
Omnichannel Communications
AI Customer Support
Workforce Management
Speech Analytics

Target Market

Industries

Healthcare
Financial Services
Retail
E-commerce
Technology
Business Process Outsourcing (BPO)
Telecommunications
Insurance
Travel and Hospitality

Company Size

100 - 10000 employees

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Pricing Information

Pricing Model

per_user

Price Range

$119 - $199/user/month

Free Trial Available

14-day trial period

Typical Contract Length

12 months

Key Features

Omnichannel Engagement (Voice, Chat, Email, SMS, Social)
Five9 Genius AI - Agentic AI Platform
Predictive Dialing
Progressive Dialing
Preview Dialing
Auto Dialer
Interactive Voice Response (IVR)
Intelligent Call Routing and Queuing
AI-Powered Agent Assist
AI Summaries and Live Transcription
Speech Analytics
Workforce Engagement Management (WEM)
Quality Management (QM)
Workforce Management (WFM)
Real-time and Historical Analytics
Custom Dashboards and Reporting
Call Recording
Screen Recording
Callback Scheduling
CRM Integration
Unified Agent Desktop
Blended Inbound/Outbound Calling
Whisper Coaching and Call Monitoring
Video Conferencing
Workflow Automation

Integrations

Salesforce
Microsoft Dynamics 365
ServiceNow
Zendesk
Oracle
NetSuite
HubSpot
Slack
Microsoft Teams
Google Workspace
Zoom
Workday
API Available
View Docs

Security Features

SOC 2 Type II Compliant
PCI DSS Level 1 Certified
HIPAA Compliant
ISO 27001 Certified
GDPR Compliant
CCPA Compliant
Two-Factor Authentication (2FA)
Single Sign-On (SSO)
Role-Based Access Control (RBAC)
Data Encryption in Transit (sRTP, VPN)
Data Encryption at Rest
24/7/365 Security Operations Center (SOC)
24/7/365 Network Operations Center (NOC)
Intrusion Detection and Prevention
IP Whitelisting
Audit Logs
Geographic Redundancy

Security & Compliance

SOC 2 Type II
PCI DSS Level 1
HIPAA
ISO 27001
GDPR
CCPA
PIPEDA
CSA STAR
Texas RAMP Level 2

Implementation & Support

Implementation Time

9 weeks (60 days)

Deployment Options

Cloud

Support Hours

24/7

Implementation Support Included
Training Resources Available