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Freshdesk

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Modern, intuitive customer support software

Freshdesk is a cloud-based customer support software that provides businesses with a comprehensive ticketing system, automation capabilities, and multi-channel support to deliver efficient customer service at scale.

Customer Service Software
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Product Overview

Freshdesk

Freshdesk is a cloud-based customer support software that provides businesses with a comprehensive ticketing system, automation capabilities, and multi-channel support to deliver efficient customer service at scale.

Unique Value Proposition

Freshdesk offers enterprise-grade features at SMB-friendly prices with powerful automation, AI-powered tools, and extensive customization options while maintaining an intuitive interface that scales from startups to enterprises.

Categories

Help Desk
Customer Service
Ticketing System
ITSM

Target Market

Industries

Technology
E-commerce
Financial Services
Healthcare
Education
Manufacturing

Company Size

10 - 10000 employees

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Pricing Information

Pricing Model

per_user

Price Range

$0 - $79/user/month

Free Trial Available

21-day trial period

Typical Contract Length

12 months

Key Features

Ticketing System
Multi-Channel Support
Automation & Workflows
SLA Management
Knowledge Base
Community Forums
Live Chat
Field Service Management
Custom Roles & Permissions
Round-Robin Assignment
Collision Detection
Canned Responses
Time Tracking
Custom Reports
Multi-Product Support
Freddy AI Assistant
Mobile Apps
API Access
Sandbox Environment

Integrations

Slack
Microsoft Teams
Salesforce
Jira
Shopify
Google Workspace
Office 365
Zapier
HubSpot
Mailchimp
QuickBooks
Stripe
Facebook
Twitter
WhatsApp
Azure AD
Okta
API Available
View Docs

Security Features

SOC 2 Type II Compliant
ISO 27001 Certified
SSL Encryption
Data Encryption at Rest
GDPR Compliant
HIPAA Compliant
IP Whitelisting
Single Sign-On (SSO)
Custom SSL Certificates

Security & Compliance

SOC 2 Type II
ISO 27001
GDPR
HIPAA

Implementation & Support

Implementation Time

2 weeks (14 days)

Deployment Options

Cloud

Support Hours

24/5

Implementation Support Included
Training Resources Available