Freshworks
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A global SaaS company providing AI-powered customer and employee experience software including Freshsales CRM.
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Product Overview
Freshdesk
Cloud-based customer support software designed to help businesses streamline their customer service operations. It provides a unified platform for managing customer queries across multiple channels including email, phone, chat, social media, and messaging apps.
Unique Value Proposition
Freddy AI-powered customer service platform that combines multichannel support with intelligent automation and self-service capabilities. Offers industry-specific solutions with collaborative features that help teams resolve issues faster while maintaining context across all customer interactions.
Categories
Target Market
Industries
Company Size
10 - 1000 employees
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Pricing Information
Pricing Model
per_user
Price Range
$0 - $79/user/month
21-day trial period
Typical Contract Length
12 months
Key Features
Integrations
Security Features
Security & Compliance
Implementation & Support
Implementation Time
1 weeks (7 days)
Deployment Options
Support Hours
24/5