Heap

Heap

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Product Analytics

Digital insights platform with automatic data capture and retroactive analysis

100-500 employees
San Francisco, CA
Founded 2013
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Product Overview

Heap

Autocapture analytics platform that automatically tracks all user interactions without manual tagging. Provides complete, retroactive data that enables teams to answer any question about user behavior without engineering resources.

Unique Value Proposition

Only analytics platform with complete autocapture that eliminates data gaps and provides retroactive analysis. Captures 100% of user interactions automatically, enabling teams to answer questions they haven't thought of yet while reducing implementation time by 95% compared to traditional analytics tools.

Categories

Analytics
Product Analytics
Business Intelligence
Digital Analytics

Target Market

Industries

SaaS
E-Commerce
FinTech
Healthcare
Education
B2B Software

Company Size

20 - 5000 employees

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Pricing Information

Pricing Model

custom

Free Trial Available

14-day trial period

Typical Contract Length

12 months

Key Features

Complete Autocapture
Retroactive Analytics
Visual Event Labeling
Funnel Analysis
User Journey Mapping
Retention Analysis
Conversion Tracking
Session Replay
Heatmaps
Custom Events & Properties
Segmentation
Cohort Analysis
Data Science Workbench
Engagement Matrix
Account-Level Analytics
Cross-Device Tracking
Privacy Controls
Data Warehouse Sync
Dashboards & Reports
Alert System

Integrations

Segment
Google Analytics
Salesforce
HubSpot
Marketo
Optimizely
LaunchDarkly
Slack
Jira
Zendesk
Intercom
Braze
Iterable
BigQuery
Snowflake
Redshift
Databricks
Zapier
Fivetran
Census
Hightouch
dbt
Looker
Tableau
API Available
View Docs

Security Features

SOC 2 Type II Certified
GDPR Compliant
CCPA Compliant
SSL/TLS Encryption
Data Encryption at Rest
Single Sign-On (SSO)
Role-Based Access Control
User Privacy API
Data Privacy Controls
Audit Logs
IP Whitelisting
Professional Security Team
Intrusion Detection Systems

Security & Compliance

SOC 2 Type II
GDPR
CCPA
ISO 27001

Implementation & Support

Implementation Time

1 weeks (1 days)

Deployment Options

Cloud

Support Hours

Business Hours

Implementation Support Included
Training Resources Available