Help Scout
Customer Support
Customer service platform with shared inbox, help center, and live chat features.
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Product Overview
Help Scout
Help Scout is a customer service platform that combines a shared inbox, knowledge base, and live chat to help growing businesses deliver personalized support at scale while maintaining a human touch.
Unique Value Proposition
Help Scout focuses on simplicity and customer experience, offering an intuitive interface that doesn't require extensive training while providing powerful features like AI assistance and contact-based pricing that includes unlimited users.
Categories
Target Market
Industries
Company Size
10 - 500 employees
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Pricing Information
Pricing Model
usage_based
Price Range
$0 - $75/user/month
15-day trial period
Typical Contract Length
12 months
Key Features
Integrations
Security Features
Security & Compliance
Implementation & Support
Implementation Time
1 weeks (7 days)
Deployment Options
Support Hours
24/6