Helprace

Helprace

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Customer Service Knowledge Base

Customer service platform with ticketing system, community, and knowledge base.

10-50 employees
Dover, DE
Founded 2013
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Product Overview

Helprace

Cloud-based customer service platform that combines help desk ticketing, knowledge base, customer community, and feedback management to provide comprehensive support solutions for businesses of all sizes.

Unique Value Proposition

All-in-one customer service solution that tightly integrates ticketing, knowledge base, community forums, and feedback collection at an affordable price point, enabling businesses to provide 24/7 self-service support.

Categories

Help Desk
Customer Service
Knowledge Management
Community Management

Target Market

Industries

Mobile Apps
Manufacturing
Real Estate
Blockchain
Chemical
Software

Company Size

1 - 1000 employees

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Pricing Information

Pricing Model

per_feature

Price Range

$10 - $Custom/user/month

Free Trial Available

Typical Contract Length

1 months

Key Features

Ticket management system
Email management integration
Customer community forums
Feedback collection (4 types)
Knowledge base articles
Question & answer system
Issue tracking
Canned responses
Case rules and workflows
Custom fields
Multiple inboxes
Auto-replies
WYSIWYG editor
Reporting and analytics
Spam filtering

Integrations

WordPress
Google Analytics
Webhooks
Facebook
Toggl Track
Meta for Business
Email Validation
REST API
API Available

Security Features

SSL encryption
Single Sign-On (SSO)
Social sign-in
HIPAA compliance
PCI compliance (Level 1)
Role-based permissions
Data encryption

Security & Compliance

HIPAA
PCI Level 1

Implementation & Support

Implementation Time

1 weeks (7 days)

Deployment Options

Cloud

Support Hours

Business Hours

Implementation Support Included
Training Resources Available