HubSpot

HubSpot

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Grow better with HubSpot.

An all-in-one inbound marketing, sales, and customer service platform that helps companies grow.

CRM
7000+ employees
Cambridge, Massachusetts, United States
Founded 2006
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Product Overview

HubSpot Service Hub

Comprehensive customer service software that helps businesses deliver exceptional support experiences. It combines help desk functionality, knowledge base management, customer feedback tools, and automation capabilities in one unified platform integrated with HubSpot's CRM.

Unique Value Proposition

Fully integrated customer service solution within HubSpot's complete CRM platform, offering seamless data flow between marketing, sales, and service. Features AI-powered automation, comprehensive reporting, and the ability to create personalized customer experiences at scale.

Categories

Customer Service
Help Desk
Knowledge Management
Customer Feedback
CRM

Target Market

Industries

B2B SaaS
Professional Services
E-commerce
Manufacturing
Financial Services
Healthcare
Education
Non-profit
Technology
Marketing Agencies

Company Size

50 - 2000 employees

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Pricing Information

Pricing Model

per_user

Price Range

$0 - $150/user/month

Free Trial Available

14-day trial period

Typical Contract Length

12 months

Key Features

Unified help desk workspace
Ticketing system with SLAs
Knowledge base builder
Customer portals
Live chat and chatbots
Conversation routing
Team email management
Customer feedback surveys
NPS and CSAT tracking
Playbooks for service teams
Conversation intelligence
Service analytics dashboards
Automation workflows
AI-powered ticket routing
Skills-based routing
Multiple ticket pipelines
Custom ticket properties
Calling and VoIP integration
Video messaging
Meeting scheduler
Mobile app support
Reporting and custom reports

Integrations

Salesforce
Microsoft Dynamics
Slack
Microsoft Teams
Zoom
Google Workspace
Microsoft Office 365
Shopify
WooCommerce
WordPress
Stripe
QuickBooks
Xero
Mailchimp
Facebook
Instagram
LinkedIn
Twitter
WhatsApp Business
Calendly
Typeform
SurveyMonkey
DocuSign
PandaDoc
Zapier
API Available
View Docs

Security Features

SOC 2 Type II certified
ISO 27001 certified
SSL encryption
Two-factor authentication
Single Sign-On (SSO)
Role-based permissions
IP restriction capabilities
GDPR compliant
CCPA compliant
Privacy Shield certified
Regular security audits
24/7 security monitoring
Data backup and recovery
HIPAA compliance (Enterprise)

Security & Compliance

SOC 2 Type II
ISO 27001
GDPR
CCPA
Privacy Shield
HIPAA

Implementation & Support

Implementation Time

5 weeks (30 days)

Deployment Options

Cloud

Support Hours

24/5

Implementation Support Included
Training Resources Available