IT Glue

IT Glue

Verified

IT Documentation

IT documentation platform for MSPs to centralize, organize, and manage client documentation.

100-500 employees
Vancouver, BC, Canada
Founded 2013
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Product Overview

IT Glue

IT Glue is an award-winning, SOC 2-compliant IT documentation platform designed specifically for managed service providers (MSPs) and IT departments. It enables teams to centrally document passwords, configurations, SOPs, and other critical IT information in a secure, searchable platform with automated documentation capabilities.

Unique Value Proposition

IT Glue is the industry-leading documentation platform with AI-powered automation that captures every click and keystroke to automatically generate error-free, step-by-step SOPs. It's the only documentation platform that combines comprehensive IT documentation with automated password rotation and intelligent documentation suggestions within PSA tickets.

Categories

Document Management
IT Documentation
Knowledge Management
Password Management

Target Market

Industries

Managed Service Providers
Information Technology
Healthcare IT
Financial Services IT
Government IT
Education IT

Company Size

10 - 5000 employees

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Pricing Information

Pricing Model

per_user

Price Range

$29 - $102/user/month

Free Trial Available

30-day trial period

Typical Contract Length

12 months

Key Features

Automated SOP Generation via Cooper Copilot
Password SafeShare with Expiring Links
IT Asset Documentation & Tracking
Network Documentation & Mapping
Flexible Asset Templates
Password Management & Rotation
Microsoft Active Directory Integration
BitLocker Recovery Key Documentation
SSL Certificate Tracking
Related Items & Smart Linking
Checklists & Runbooks
Mobile Access via iOS/Android Apps
QBR Report Builder
Datto BCDR Integration
SNMP v3 Device Discovery

Integrations

ConnectWise Manage
Autotask PSA
Kaseya BMS
ServiceNow
Kaseya VSA
ConnectWise Automate
NinjaRMM
Domotz
Continuum
BrightGauge
Active Directory
Microsoft 365
Microsoft Teams
Slack
Cisco Meraki
Auvik
Datto RMM
Datto BCDR
Microsoft Intune
Azure AD
API Available
View Docs

Security Features

SOC 2 Type II Compliance
256-bit AES Encryption
Two-Factor Authentication (2FA)
Role-Based Access Control (RBAC)
Single Sign-On (SSO)
Audit Logs & Activity Tracking
Password Policy Enforcement
IP Whitelisting
Offline Password Access

Security & Compliance

SOC 2 Type II
ISO 27001
GDPR

Implementation & Support

Implementation Time

5 weeks (30 days)

Deployment Options

Cloud

Support Hours

Business Hours

Implementation Support Included
Training Resources Available