Kayako

Verified

Customer Service

Unified customer service platform with help desk, live chat, and shared inbox.

50-100 employees

London, UK

Founded 2001

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Product Overview

Kayako

Kayako is an AI-powered customer support platform that provides unified customer conversations, journey mapping, and intelligent automation to help teams deliver personalized support experiences.

Unique Value Proposition

Kayako combines traditional helpdesk functionality with AI-powered features and SingleView customer journey tracking, providing context-rich support while reducing repetitive tickets through self-learning AI capabilities.

Target Market

Industries

Technology

E-commerce

SaaS

IT Services

Telecommunications

Company Size

50 - 1000 employees

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Pricing Information

Pricing Model

custom

Free Trial Available

14-day trial period

Typical Contract Length

12 months

Key Features

SingleView Journey Tracking

AI Suggested Responses

AI Ticket Assistant

Self-Learning Mode

Unified Inbox

Live Chat

Email Integration

Collaborators Feature

Knowledge Base

Automation Rules

SLA Management

Custom Fields

Team Collaboration

Real-Time Reporting

Customer Insights

Multi-Brand Support

Integrations

Zapier

Salesforce

Slack

Jira

Shopify

WooCommerce

Magento

Facebook

Twitter

Microsoft Teams

Google Analytics

Mailchimp

API Available

View Docs

Security Features

SOC 2 Compliant

ISO 27001 Certified

SSL Encryption

Data Encryption at Rest

GDPR Compliant

Two-Factor Authentication

AWS Infrastructure

Role-Based Access Control

Security & Compliance

SOC 2

ISO 27001

GDPR

PCI DSS

Implementation & Support

Implementation Time

2 weeks (14 days)

Deployment Options

Cloud

On-Premise

Support Hours

Business Hours

Implementation Support Included

Training Resources Available