LiveAgent

Verified

Help Desk

Multi-channel help desk software with live chat, ticketing, and call center features.

50-100 employees

Bratislava, Slovakia

Founded 2006

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Product Overview

LiveAgent

LiveAgent is an omnichannel help desk software that combines ticketing, live chat, call center, and social media management in one affordable platform with over 180 features and 150+ integrations.

Unique Value Proposition

LiveAgent offers the most comprehensive feature set at the lowest price point in the industry, including a built-in call center and social media integration without requiring expensive add-ons.

Target Market

Industries

E-commerce

Customer Support

IT Services

Telecommunications

Travel & Hospitality

Company Size

5 - 500 employees

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Pricing Information

Pricing Model

per_user

Price Range

$9 - $69/user/month

Free Trial Available

30-day trial period

Typical Contract Length

12 months

Key Features

Universal Inbox

Ticketing System

Live Chat Widget

Built-in Call Center

IVR Phone Trees

Call Recording

Social Media Integration

Knowledge Base

Customer Portal

Automation Rules

SLA Management

Gamification

Time Tracking

Canned Responses

Email Templates

Real-Time Dashboard

WhatsApp Integration

Viber Integration

API Access

Integrations

WordPress

Shopify

WooCommerce

Magento

Slack

Salesforce

Pipedrive

Mailchimp

Facebook

Twitter

Instagram

Viber

Zapier

Google Analytics

Jira

Zendesk Migration

API Available

View Docs

Security Features

SSL/TLS Encryption

Data Encryption at Rest

GDPR Compliant

Two-Factor Authentication

IP Restrictions

Regular Backups

AWS Infrastructure

Security & Compliance

GDPR

Implementation & Support

Implementation Time

1 weeks (1 days)

Deployment Options

Cloud

Support Hours

24/7

Implementation Support Included

Training Resources Available