Mitel

Mitel

Verified

UCaaS & VoIP

Cloud-based business phone system with team collaboration and customer experience tools.

1,000-5,000 employees
Ottawa, Canada
Founded 1973
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Product Overview

Mitel MiCloud Connect

Cloud-based unified communications as a service (UCaaS) platform that combines telephony, collaboration, and contact center capabilities. Designed for businesses seeking a complete communications solution with enterprise-grade reliability and flexible deployment options.

Unique Value Proposition

Complete business communications solution built in-house with seamless integration across endpoints and services, backed by strong SLAs and built-in redundancy for maximum uptime. Offers simplified pricing with flexible service plans that evolve as business needs change.

Categories

UCaaS
Cloud Communications
VoIP
Contact Center
Collaboration

Target Market

Industries

Healthcare
Financial Services
Retail
Manufacturing
Professional Services
Education

Company Size

50 - 5000 employees

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Pricing Information

Pricing Model

per_user

Price Range

$20.99 - $38.49/user/month

Free Trial Available

14-day trial period

Typical Contract Length

12 months

Key Features

Unlimited domestic calling
Cloud PBX functionality
Visual voicemail and transcription
Team collaboration and messaging
Video conferencing (up to 100 participants)
Mobile and desktop softphone apps
Call recording and monitoring
Interactive Voice Response (IVR)
Auto-attendant and call routing
Hunt groups and call queues
Web-based administration portal
Real-time analytics and reporting
Screen sharing and file sharing
Contact center agent interface
Microsoft Teams integration

Integrations

Microsoft Teams
Microsoft Outlook
Google Workspace
Salesforce
NetSuite
Slack
Dropbox
Microsoft 365
API Available

Security Features

End-to-end encryption
Multi-factor authentication
Role-based access control
SSL VPN support
Geo-redundancy
99.999% uptime SLA
HIPAA compliant infrastructure

Security & Compliance

HIPAA
PCI DSS

Implementation & Support

Implementation Time

5 weeks (30 days)

Deployment Options

Cloud

Support Hours

24/7

Implementation Support Included
Training Resources Available