Olark

Olark

Verified

Live Chat

Live chat software for sales and customer support with real-time visitor insights.

10-50 employees
Ann Arbor, MI
Founded 2009
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Product Overview

Olark

Olark is a simple and accessible live chat software that enables businesses to communicate with website visitors in real-time, with a focus on ease of use and WCAG 2.1 AA accessibility compliance.

Unique Value Proposition

Olark stands out with its commitment to accessibility (WCAG 2.1 AA certified), simplicity, and transparent pricing while providing powerful automation and chatbot capabilities without overwhelming complexity.

Categories

Live Chat
Customer Service
Sales Enablement

Target Market

Industries

Professional Services
E-commerce
SaaS
Education
Healthcare

Company Size

1 - 200 employees

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Pricing Information

Pricing Model

per_user

Price Range

$29 - $Custom/user/month

Free Trial Available

14-day trial period

Typical Contract Length

12 months

Key Features

Live Chat Widget
Real-Time Visitor Monitoring
Automated Messages
Targeted Chat
Chat Routing
Canned Responses
Chat Transcripts
Visitor Insights
Team Management
Offline Messaging
Chat Ratings
Reporting & Analytics
Mobile Apps
Co-browsing
WCAG 2.1 AA Accessibility

Integrations

Salesforce
HubSpot
Pipedrive
Zendesk
Help Scout
Freshdesk
Slack
Microsoft Teams
Mailchimp
Google Analytics
Shopify
WooCommerce
WordPress
Zapier
API Available
View Docs

Security Features

SSL Encryption
Data Encryption
GDPR Compliant
Two-Factor Authentication
IP Restrictions
WCAG 2.1 AA Compliant

Security & Compliance

GDPR
WCAG 2.1 AA

Implementation & Support

Implementation Time

1 weeks (1 days)

Deployment Options

Cloud

Support Hours

Business Hours

Implementation Support Included
Training Resources Available