Pendo

Pendo

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Product Analytics

Product experience platform for analytics, feedback, and in-app guidance

500-1,000 employees
Raleigh, NC
Founded 2013
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Product Overview

Pendo

Product experience platform that combines product analytics, in-app messaging, feedback collection, and roadmapping. Helps software companies understand and guide users to create product experiences that customers love.

Unique Value Proposition

Only all-in-one product experience platform that combines analytics, in-app guides, feedback, and roadmapping. Increases feature adoption by 20% through targeted onboarding while reducing support tickets by 30% via contextual guidance, all without requiring engineering resources.

Categories

Product Analytics
Digital Adoption
Customer Engagement
Product Management

Target Market

Industries

SaaS
Technology
Financial Services
Healthcare
Education
Manufacturing

Company Size

50 - 10000 employees

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Pricing Information

Pricing Model

custom

Free Trial Available

30-day trial period

Typical Contract Length

12 months

Key Features

Product Analytics & Insights
In-App Guides & Walkthroughs
NPS Surveys & Feedback
Feature Adoption Tracking
User Segmentation
Retroactive Analytics
Funnel Analysis
Retention Reports
Path Analysis
Resource Center
Session Replay
Roadmap Planning
Feature Requests Management
Data Explorer
Product Engagement Score
Mobile Analytics
Cross-App Messaging
A/B Testing
Custom Dashboards
API Access

Integrations

Salesforce
HubSpot
Segment
Slack
Jira
Microsoft Teams
Zendesk
Intercom
Google Analytics
Mixpanel
Amplitude
Marketo
Pardot
Gainsight
ChurnZero
Totango
Zapier
Webhooks
REST API
SAML SSO
API Available
View Docs

Security Features

SOC 2 Type II Compliant
ISO 27001 Certified
GDPR Compliant
CCPA Compliant
HIPAA Compliant (Enterprise)
Single Sign-On (SSO)
Two-Factor Authentication
Role-Based Access Control
Data Encryption
Google Cloud Platform Hosted
Privacy Controls
Audit Logs
IP Restrictions

Security & Compliance

SOC 2 Type II
ISO 27001
GDPR
CCPA
HIPAA
FISMA

Implementation & Support

Implementation Time

5 weeks (30 days)

Deployment Options

Cloud

Support Hours

24/7

Implementation Support Included
Training Resources Available