Salesforce

Salesforce

Verified

World's #1 AI CRM.

The global leader in cloud-based CRM solutions, offering comprehensive sales, service, marketing, and commerce applications.

CRM
70000+ employees
San Francisco, California, United States
Founded 1999
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Product Overview

Salesforce Commerce Cloud

AI-powered enterprise commerce platform that unifies B2B and B2C experiences. Part of Salesforce Customer 360, it delivers personalized shopping experiences across all channels with deep CRM integration.

Unique Value Proposition

The only commerce platform natively integrated with the world's #1 CRM, offering AI-powered personalization through Einstein, unified customer data across sales, service, and marketing, and seamless omnichannel experiences at enterprise scale.

Categories

Enterprise E-commerce Platform
Commerce Cloud
B2B Commerce
B2C Commerce
Unified Commerce

Target Market

Industries

Retail
Manufacturing
Consumer Goods
Healthcare & Life Sciences
Financial Services
Automotive
High Tech
Media & Entertainment

Company Size

500 - 50000 employees

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Pricing Information

Pricing Model

custom

Typical Contract Length

24 months

Key Features

Einstein AI Personalization
Unified Commerce for B2B/B2C
Headless Commerce Architecture
Order Management System
Mobile-First Design
Progressive Web Apps (PWA)
Einstein Product Recommendations
Einstein Search Dictionaries
Commerce Cloud Digital
B2B Commerce Features
Account-Based Commerce
Configure, Price, Quote (CPQ)
Contract Pricing
Reorder & Quick Order
Multi-Site Management
Composable Storefront
Page Designer
Campaign Management
A/B Testing
Customer 360 Integration

Integrations

Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Marketing Cloud
Salesforce Data Cloud
Tableau
Slack
MuleSoft
Heroku
NetSuite
SAP
Microsoft Dynamics
Adobe Experience Manager
Contentful
Amplience
PayPal
Stripe
Adyen
CyberSource
Avalara
Vertex
Manhattan Associates
Fluent Commerce
NewStore
Algolia
Bloomreach
Constructor
Bazaarvoice
Yotpo
PowerReviews
API Available
View Docs

Security Features

PCI DSS Level 1 Compliance
SOC 1 Type 2
SOC 2 Type 2
ISO 27001
ISO 27017
ISO 27018
FedRAMP Authorized
HIPAA Compliant
Shield Encryption
Multi-Factor Authentication
Single Sign-On (SSO)
Role-Based Access Control
Field-Level Security
IP Restrictions
Event Monitoring

Security & Compliance

PCI DSS Level 1
SOC 1 Type 2
SOC 2 Type 2
SOC 3
ISO 27001
ISO 27017
ISO 27018
FedRAMP
HIPAA
GDPR
CCPA

Implementation & Support

Implementation Time

26 weeks (180 days)

Deployment Options

Cloud

Support Hours

24/7

Implementation Support Included
Training Resources Available