Shelf
AI Knowledge Management
AI-powered knowledge management platform for contact centers and support teams.
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Product Overview
Shelf.io
AI-powered knowledge management platform designed for contact centers and enterprises to improve content quality, enable accurate GenAI answers, and reduce support costs through intelligent content governance and delivery.
Unique Value Proposition
The only GenAI Context Engine that ensures AI accuracy by automatically identifying and fixing content issues in real-time, reducing bad AI answers by 80% while improving first call resolution and agent productivity.
Categories
Target Market
Industries
Company Size
500 - 50000 employees
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Pricing Information
Pricing Model
per_user
Price Range
$20 - $50/user/month
Typical Contract Length
12 months
Key Features
Integrations
Security Features
Security & Compliance
Implementation & Support
Implementation Time
9 weeks (60 days)
Deployment Options
Support Hours
24/7