SnapEngage

SnapEngage

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Live Chat

Enterprise live chat and customer engagement platform with advanced integration options.

10-50 employees
Boulder, CO
Founded 2008
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Product Overview

SnapEngage

SnapEngage is an enterprise-focused live chat platform designed for sales and support teams. It offers advanced features like SMS-to-chat, HIPAA compliance, and sophisticated chat routing to help businesses engage, qualify, and convert more leads.

Unique Value Proposition

SnapEngage specializes in enterprise-grade live chat with advanced compliance features including HIPAA certification, making it ideal for regulated industries while maintaining powerful sales and support capabilities.

Categories

Live Chat
Customer Service
Sales Automation
Help Desk

Target Market

Industries

Healthcare
Financial Services
Education
Technology
E-commerce
Professional Services
Government

Company Size

100 - 10000 employees

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Pricing Information

Pricing Model

tiered

Price Range

$15 - $26/user/month

Free Trial Available

15-day trial period

Typical Contract Length

12 months

Key Features

Live chat with customizable widgets
Proactive chat invitations
SMS-to-chat functionality
Co-browsing
Chatbot integration
Real-time translation
File sharing
Canned responses
Chat routing and queue management
Visitor monitoring
CRM integration
Help desk integration
Analytics and reporting
Agent performance reports
Custom branding
Offline forms
Email chat transcripts
Priority tiers
Audit logs
Single Sign-On (SSO)

Integrations

Salesforce
Microsoft Dynamics
HubSpot
Zendesk
Help Scout
Google Analytics
Slack
Microsoft Teams
WordPress
Drupal
Joomla
Facebook
Twitter
API Available
View Docs

Security Features

HIPAA compliance
PCI compliance
SSL encryption
Single Sign-On (SSO)
Audit logs
Access rules
Multiple admins
Secure data transfer
GDPR compliant

Security & Compliance

HIPAA
PCI DSS
GDPR
SOC 2

Implementation & Support

Implementation Time

1 weeks (3 days)

Deployment Options

Cloud

Support Hours

24/7

Implementation Support Included
Training Resources Available