Sprinklr

Sprinklr

Verified

Social Media Management

Unified customer experience management platform for social, marketing, and care

2,000-5,000 employees
New York, NY
Founded 2009
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Product Overview

Sprinklr Social

Enterprise-grade unified customer experience management platform offering comprehensive social media management, customer service, marketing, and research capabilities powered by AI.

Unique Value Proposition

World's only Unified-CXM platform integrating social media, marketing, advertising, research, care, and engagement across 35+ digital channels with enterprise-grade AI and automation capabilities.

Categories

Customer Experience Management
Social Media Management
Customer Service
Marketing Automation

Target Market

Industries

Financial Services
Retail
Technology
Telecommunications
Healthcare
Government
Travel & Hospitality
Media & Entertainment
Automotive
CPG

Company Size

1000 - 50000 employees

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Pricing Information

Pricing Model

custom

Price Range

$299 - $Custom/user/month

Free Trial Available

30-day trial period

Typical Contract Length

12 months

Key Features

Omnichannel publishing
AI-powered content creation
Advanced social listening
Crisis management
Sentiment analysis
Distributed marketing
Employee advocacy
Influencer management
Community management
Customer care workflows
Conversation routing
Automated responses
Real-time dashboards
Custom reporting
Competitive intelligence
Campaign management
Asset management
Workflow automation
Compliance management
Multi-language support

Integrations

Facebook
Instagram
Twitter/X
LinkedIn
YouTube
WhatsApp
WeChat
Line
35+ social channels
Salesforce
Microsoft Dynamics
Adobe Experience Manager
SAP
Oracle
ServiceNow
Zendesk
Slack
Microsoft Teams
Tableau
Power BI
API Available
View Docs

Security Features

Enterprise SSO
Advanced encryption
Role-based access control
IP whitelisting
Audit logs
Data residency options
ISO 27001 certified
SOC 2 Type II
GDPR compliant
HIPAA compliant

Security & Compliance

SOC 2 Type II
ISO 27001
GDPR
CCPA
HIPAA
FedRAMP

Implementation & Support

Implementation Time

9 weeks (60 days)

Deployment Options

Cloud
On-Premise
Hybrid

Support Hours

24/7

Implementation Support Included
Training Resources Available