Tidio

Verified

Customer Service

Customer experience platform with live chat, chatbots, and multichannel communication.

100-500 employees

San Francisco, CA

Founded 2013

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Product Overview

Tidio

Tidio is a customer communication platform that brings together live chat, AI chatbots, and multichannel messaging to help businesses interact with their website visitors more efficiently. It's known for its user-friendly interface and Lyro AI assistant.

Unique Value Proposition

Tidio combines an intuitive interface with powerful Lyro AI technology that can handle customer support autonomously, offering automated responses that understand complex queries while maintaining affordable pricing for SMBs.

Target Market

Industries

E-commerce

Retail

SaaS

Technology

Education

Healthcare

Professional Services

Marketing Agencies

Company Size

1 - 1000 employees

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Pricing Information

Pricing Model

tiered

Price Range

$25 - $2999/user/month

Free Trial Available

7-day trial period

Typical Contract Length

12 months

Key Features

Lyro AI Chatbot

Live chat widget

AI-powered automation

Multichannel messaging

Real-time visitor tracking

Chat flows and automation

Canned responses

Email integration

Facebook Messenger integration

Instagram integration

WhatsApp integration

Mobile apps (iOS & Android)

Visitor insights and analytics

Typing preview

File sharing

Team collaboration

Customizable chat widget

Operating hours

Customer satisfaction surveys

Lead generation tools

Integrations

Shopify

WordPress

Wix

Facebook Messenger

Instagram

Zapier

Mailchimp

HubSpot

ActiveCampaign

Google Analytics

Slack

BigCommerce

Squarespace

PrestaShop

Magento

WooCommerce

Weebly

GoDaddy

Klaviyo

API Available

View Docs

Security Features

GDPR compliant

CCPA compliant

SSL/TLS encryption

Two-factor authentication (2FA)

Data encryption at rest

Data encryption in transit

AWS infrastructure

Role-based permissions

SOC 2 certification (in progress)

PCI-DSS compliant payments

Security & Compliance

GDPR

CCPA

SOC 2 (in progress)

Implementation & Support

Implementation Time

1 weeks (1 days)

Deployment Options

Cloud

Support Hours

24/7

Implementation Support Included

Training Resources Available