Twilio

Twilio

Verified

Build the future of communications

American cloud communications platform as a service company providing programmable communication tools for voice, text, chat, video, and email

Communications Platform
10,000+ employees
San Francisco, California, United States
Founded 2008
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Product Overview

Twilio Customer Engagement Platform

Cloud communications platform that enables businesses to build scalable voice, messaging, video, and email experiences through APIs. Combines powerful communications APIs with AI and first-party data for personalized customer engagement at scale.

Unique Value Proposition

The only platform that combines communications APIs, customer data platform capabilities, and AI in one solution. Democratizes channels like voice, text, chat, video, and email through easy-to-use APIs with pay-as-you-go pricing.

Categories

Communications Platform as a Service (CPaaS)
Customer Engagement Platform
Cloud Communications
API Platform

Target Market

Industries

Technology
Financial Services
Healthcare
Retail
E-commerce
Travel & Hospitality
Education
Non-Profit

Company Size

1 - 50000 employees

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Pricing Information

Pricing Model

usage_based

Free Trial Available

Key Features

Programmable Messaging API (SMS, MMS, WhatsApp, RCS)
Voice APIs for inbound and outbound calling
Video API for embedded video calling
SendGrid Email API for email delivery at scale
Twilio Segment Customer Data Platform
Twilio Flex contact center platform
Verify API for user authentication and 2FA
AI-powered Conversation Intelligence
Phone Numbers API for global reach
Elastic SIP Trunking for VoIP
Twilio Studio visual workflow builder
ConversationRelay for voice AI
Real-time routing and deliverability insights
Event Streams for centralized data
Trust Hub for compliance management

Integrations

Salesforce
HubSpot
Zendesk
Microsoft Teams
Slack
Shopify
WordPress
Google Workspace
AWS
Azure
Stripe
Segment
Zapier
Jira
ServiceNow

Security & Compliance

SOC 2 Type II
SOC 1
SOC 3
GDPR
HIPAA
ISO 27001
ISO 27017
ISO 27018
PCI DSS Level 1
FedRAMP

Implementation & Support

Implementation Time

5 weeks (30 days)

Deployment Options

Cloud
Implementation Support Included