Userlike

Userlike

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Live chat software for website and messaging support with WhatsApp integration.

50-100 employees
Cologne, Germany
Founded 2011
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Product Overview

Userlike

Userlike is a German-based Software-as-a-Service customer messaging platform that allows businesses to provide real-time communication on their websites and messaging apps like WhatsApp, focusing on GDPR compliance and data privacy.

Unique Value Proposition

Europe's leading customer messaging software with strong GDPR compliance and data privacy focus, offering professional live chat with unique features like Sticky Chat that builds real relationships by routing conversations back to the same agent.

Categories

Live Chat
Customer Messaging
Omnichannel Support
AI Chatbot

Target Market

Industries

E-commerce
Technology
Financial Services
Healthcare
Education
Professional Services
Manufacturing
Retail

Company Size

1 - 5000 employees

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Pricing Information

Pricing Model

tiered

Price Range

$0 - $720/user/month

Free Trial Available

14-day trial period

Typical Contract Length

12 months

Key Features

Website Messenger
WhatsApp Business integration
Facebook Messenger integration
Telegram integration
Instagram integration
AI Automation Hub
Sticky Chat feature
Live translation
Video calls
Audio calls
Screen sharing
Chat routing and assignment
Macros and canned responses
Message Center
Visitor tracking
Analytics and reporting
Multi-language support
Custom branding
Operating hours
Agent groups

Integrations

WhatsApp
Facebook Messenger
Telegram
Instagram
Slack
Microsoft Teams
Pipedrive
HubSpot
Salesforce
Zendesk
Google Analytics
Shopify
WordPress
Zapier
Mailchimp
ActiveCampaign
API Available
View Docs

Security Features

GDPR compliant
German data protection laws
Data hosted in Germany
SSL encryption
Two-factor authentication
Role-based access control
Data privacy features
ISO 27001 standards
Regular security audits

Security & Compliance

GDPR
German Data Protection Laws
ISO 27001 (standards compliance)

Implementation & Support

Implementation Time

1 weeks (1 days)

Deployment Options

Cloud

Support Hours

Business Hours

Implementation Support Included
Training Resources Available