Zendesk
Champions of customer service.
A customer service platform that builds software to improve customer relationships through better communication.
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Product Overview
Zendesk Guide
AI-powered knowledge base software that helps businesses create and maintain self-service content for customers and agents. Part of the Zendesk Suite, it enables organizations to build help centers, community forums, and internal knowledge bases to reduce ticket volume and improve customer satisfaction.
Unique Value Proposition
Industry-leading knowledge management platform with AI-powered generative search and semantic capabilities. Offers multilingual support, advanced content management workflows, and seamless integration with Zendesk's complete customer service ecosystem for unified support experiences.
Categories
Target Market
Industries
Company Size
100 - 10000 employees
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Pricing Information
Pricing Model
per_user
Price Range
$19 - $115/user/month
14-day trial period
Typical Contract Length
12 months
Key Features
Integrations
Security Features
Security & Compliance
Implementation & Support
Implementation Time
5 weeks (30 days)
Deployment Options
Support Hours
24/7