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Zoho Desk

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Context-aware customer service software with AI

Zoho Desk is a comprehensive customer service platform designed to help businesses manage and respond to customer inquiries efficiently across multiple channels, featuring AI-powered automation with Zia and seamless integration with the Zoho ecosystem.

Customer Service Software
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Product Overview

Zoho Desk

Zoho Desk is a comprehensive customer service platform designed to help businesses manage and respond to customer inquiries efficiently across multiple channels. It features AI-powered automation with Zia, advanced ticketing, and seamless integration with the Zoho ecosystem.

Unique Value Proposition

Zoho Desk combines powerful AI capabilities through Zia with comprehensive multichannel support and deep integration within the Zoho ecosystem, offering enterprise-grade features at SMB-friendly pricing with exceptional flexibility.

Categories

Help Desk
Customer Service
Ticketing System
AI Customer Support
Omnichannel Support

Target Market

Industries

Technology
E-commerce
Education
Healthcare
Financial Services
Retail
Manufacturing
Professional Services

Company Size

1 - 10000 employees

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Pricing Information

Pricing Model

per_user

Price Range

$0 - $50/user/month

Free Trial Available

15-day trial period

Typical Contract Length

12 months

Key Features

Ticket management system
Zia AI assistant
Omnichannel support
Email ticketing
Live chat
Social media integration
Knowledge base
Community forums
SLA management
Workflow automation
Blueprint process automation
Time tracking
Custom reports and dashboards
Sentiment analysis
Answer Bot
Multi-department support
Multi-brand help center
Mobile apps
Customer happiness ratings
Advanced analytics

Integrations

Zoho CRM
Zoho Analytics
Zoho Projects
Salesforce
Slack
Microsoft Teams
Google Workspace
Office 365
Jira
WhatsApp
Facebook
Twitter
Instagram
Shopify
WordPress
Zapier
API Available
View Docs

Security Features

SSL encryption
Two-factor authentication
IP restrictions
Role-based access control
GDPR compliant
SOC 2 Type II compliant
ISO 27001 certified
Data encryption at rest
Regular security audits

Security & Compliance

SOC 2 Type II
ISO 27001
GDPR
HIPAA
PCI DSS

Implementation & Support

Implementation Time

1 weeks (7 days)

Deployment Options

Cloud
On-Premise

Support Hours

24/5

Implementation Support Included
Training Resources Available